FREQUENTLY ASKED QUESTIONS

 
  • Of course some are more expensive than others, but each one would be a delicious, unforgettable introduction to cigar smoking. You'll kick off your smoking experience right with any one of these brands. Here's a list of Four Rivers Cigars Top 10 best-selling cigar brands, 4RC also offer our own brand of Cigars. Our First launch is our Double Madura:

    o List Cigars

    • 4RC - Double Robusto Madura (First addition to our own Cigar Brand)
    • New World Gordo - A J Fernandez
    • Oliva Nub’s (Cameron, Connecticut, Habano & Maduro)

  • Yes we do offer special orders. At the bottom of the page (footer section) click the Special Request Orders and this will direct you to the page to submit Special Requests Orders (SRO). All SRO will be determined upon review of request.

  • Once an online order has been submitted, it cannot be changed. However, our Customer Service Department may be able to cancel the order and allow you to resubmit it. Or they can place an order for you, making the necessary changes. The time between the submittal and the packing of the order is extremely limited; be sure to contact Customer Service as soon as possible.

    We can be reached by email at info@fourriverscigars.com or by phone at (980) 643-6814 between 9am to 5pm EST, Mon-Fri.

  • Four Rivers Cigars Is required to collect sales tax in certain states including Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. JR Cigar is not required to collect sales tax in Alaska, Delaware, Missouri, Montana, New Hampshire, and Oregon. Local taxes collected where applicable.

  • All shipments Freight on Board (FOB) Salisbury, NC. Risk of loss is on the Purchaser during transport and shipment. Title to, and ownership of all goods passes from Seller to the Purchaser in Salisbury, North Carolina, and the Purchaser takes all responsibility for the shipment. By arranging for transportation of the goods, Seller is providing a service to, and acting on behalf of Purchaser.

    By utilizing this service from Seller, Purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation, and delivery of the goods. The Purchaser represents that he/she is of lawful age and has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of the goods and is legally entitled to take quantities ordered.

  • The fourriverscigars.com website does not sell any cigarettes or related products online in compliance with the state and federal laws and our desire to -not- be in the online cigarette business.

  • Nope, that would be illegal. However, we sell other cigars that are as good as or has the Cuban Cigar Origin.

  • You will be redirected to the FDA’s regulations and guidelines page on the minimum age for sales of tobacco products. You can contact us through our admin dennis.rivers@fourriverscigars.com.

  • Any item can be returned within 30 days of purchase for refund credit, or exchange (minus delivery charges). Simply send the item to us via UPS or insured parcel post.


    Return Policy: Any item your item can be returned within 30 days of purchase for refund credit, or exchange (minus delivery charges). Merchant is responsible for the shipping return unless the error was made by Four Rivers Cigars.